PriceSenz believes that our market and stakeholders expect and deserve excellent service. We live by a set of values defined in the PriceSenz credo, which states: «We are relentless in finding opportunities to get better every day.» We strive to continually improve the services we provide by implementing a management system that complies with the international standard for quality — ISO 9001. This includes a commitment to meeting the requirements of our clients, learning from client feedback, and strict adherence to legal and regulatory requirements. As part of our quality system, we are also dedicated to ensuring its effectiveness and continuous improvement. We believe that only by providing outstanding service quality can we achieve long-term success and sustained improvement. All personnel within PriceSenz are responsible for the quality of their work. We have established systems for employee development and training along with a culture of knowledge-sharing and improvement. While we strive hard to provide excellence in our products and services, we recognize that at times, we fall short of our own standards. When a customer complains, we are committed to investigating the issue and doing our best to resolve it. Our Quality Management System details the policy, organization, and procedures necessary to achieve our required standards.