70%
Our Offerings
AI Powered Conversations
With conversational AI, organizations can personalize and differentiate experiences with their customers. AI-powered conversations use context-aware dialogue and past interactions, so each interaction can feel like a 1:1 conversation.
Developing a smart architecture strategy, knowing the right channels to focus on, and choosing the best customer-facing processes are all crucial to scaling intelligent assistants successfully. We help organizations operationalize and accelerate the adoption of conversational AI to better meet today’s customer expectations and achieve rapid gains in efficiency and cost savings.
Customer
Web & Mobile
Chatbot
Social Media
Chatbot
Voice Device
Virtual Assistant
Contact Centre
Virtual Agent
Agent
Assisted by AI for Recommendations
AI-Powered Conversations
With conversational AI, organizations can personalize and differentiate experiences with their customers. AI-powered conversations use context-aware dialogue and past interactions, so each interaction can feel like a 1:1 conversation.
Developing a smart architecture strategy, knowing the right channels to focus on, and choosing the best customer-facing processes are all crucial to scaling intelligent assistants successfully. We help organizations operationalize and accelerate the adoption of conversational AI to better meet today’s customer expectations and achieve rapid gains in efficiency and cost savings.
Our Process
Hi, I want to pay my last month’s bill
ASR translates spoken words into text
Hi, I want to pay my last month’s bill
Entity
NLP interprets the meaning behind the text
Listening
Comprehending
Forming Response
Offering Response
ASR
NLU
Dialog Management
NLG
Technology Components
Natural Language Processing (NLP)
- Reading and parsing human language text
- A must-have for understanding the natural way sentences are structured versus keyword “triggers”
Voice Optimized Response
- Ability to engage in conversation in a human like manner and show emotions to deliver an optimized experience
Intent Recognition
- Understanding requests from the user, even if they are phrased in an unexpected way
- Vital for not annoying users with roadblocks in their unique experience
Dynamic Text to Speech
- Converts written text to natural-sounding speech, supporting various languages, voices, and accents
- Allows for emphasis of capital letters and tonal inflection
Entity Recognition
- Identifying abstract categories in text, such as "August 1" = Date
- Necessary for more complex commands and analysis
Machine Learning
- Learn how to respond better to your customer by analyzing human agent responses
- Necessary for improving intent recognition
Fulfillment
- The ability to pull data from web services or databases using ABIs, run conditions, and inform the Dialog Manager
Contextual Awareness
- Interprets, recalls, translates, and memorizes information from a conversation
- Necessary for conversations that feel natural and human
Natural Language Processing (NLP)
- Reading and parsing human language text
- A must-have for understanding the natural way sentences are structured versus keyword “triggers”
Intent Recognition
- Understanding requests from the user, even if they are phrased in an unexpected way
- Vital for not annoying users with roadblocks in their unique experience
Entity Recognition
- Identifying abstract categories in text, such as "August 1" = Date
- Necessary for more complex commands and analysis
Fulfillment
- The ability to pull data from web services or databases using ABIs, run conditions, and inform the Dialog Manager
Voice Optimized Responses
- Ability to engage in conversation in a human like manner and show emotions to deliver an optimized experience
Dynamic Text to Speech
- Converts written text to natural-sounding speech, supporting various languages, voices, and accents
- Allows for emphasis of capital letters and tonal inflection
Machine Learning
- Learn how to respond better to your customer by analyzing human agent responses
- Necessary for improving intent recognition
Contextual Awareness
- Interprets, recalls, translates, and memorizes information from a conversation
- Necessary for conversations that feel natural and human
Insights from our experts
Chatbot for Food Service Fulfillment
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
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